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Delivery Information

1. Delivery Areas

  • We deliver to all addresses within West Yorkshire. Please ensure your delivery address is accurate at the time of ordering to avoid any delays.

2. Delivery Charges

  • A flat local delivery in West Yorkshire fee of £5.00 is charged per order. This fee covers the costs associated with the safe and prompt delivery of your frozen food items.
  • Local orders over £100 have free delivery.

3. Delivery Schedule

  • Operating Days: Our delivery service is available from Monday to Saturday, excluding public holidays. We strive to accommodate your schedule and ensure a smooth delivery process.
  • Order Processing: Orders placed by 12 noon are typically processed on the same day. This quick processing helps us ensure that your items are on their way to you without unnecessary delay.
  • Delivery Timing: After processing, delivery attempts are generally made within the next 1-2 business days. To ensure the delivery time is convenient for you, we will contact you to confirm and agree on a mutually suitable delivery date and time. This communication helps prevent any missed deliveries and ensures that you receive your order when expected.

4. Delivery Process

  • Once your order is placed, you will receive a confirmation email detailing your order contents and expected delivery date.
  • On the day of delivery, our driver will attempt to contact you if necessary to ensure you are available to receive the delivery.
  • If you are not available to accept the delivery and we cannot contact you, we will attempt to leave it in a safe place if possible. If a safe place is not available, the order will be returned to our facility.

5. Missed or Failed Deliveries

  • If a delivery attempt is unsuccessful because there is no one to accept it and contact cannot be established, the order will be returned to our store. You will be notified, and a re-delivery can be arranged for an additional £5.00 delivery fee.
  • To avoid missed deliveries, please provide a contact number where you can be reached at the time of delivery.

6. Special Instructions

  • If you have specific delivery instructions, please provide them at the time of ordering. We will make every effort to accommodate reasonable requests regarding delivery.

7. Contact Us for Delivery Queries

  • If you have any questions about your delivery, or if you need to change any details pertaining to your order, please contact us immediately at shop@multicook.co.uk or call 01274 911390.

8. Cancellations and Changes

  • You may cancel or modify your order up until it is dispatched. If you wish to cancel or change your delivery after it has been dispatched, please contact us as soon as possible.

9. Packaging

  • All items are delivered frozen and packed in insulated packaging to maintain the correct temperatures and ensure your products arrive in perfect condition.

10. Environmental Commitment

  • We are committed to reducing our environmental impact. Our packaging materials are recyclable, and we encourage customers to recycle packaging where facilities exist.

Thank you for choosing Multi Cook Online Shop for your frozen foods. We look forward to serving you and ensuring your order arrives promptly and safely.